Refund policy

Return & Refund Policy

Last Updated: October 8, 2026

At Starmo Jewelry, we want you to be satisfied with your purchase. We carefully inspect our jewelry before shipment and take reasonable measures to ensure that your order arrives in good condition.

This Return & Refund Policy explains our return, exchange, and refund procedures. Nothing in this policy limits or excludes any mandatory consumer rights that apply to you under the laws of your country or region.

1. 14-Day Return Policy

Starmo Jewelry offers a 14-day return period for customers worldwide.

You may request a return within 14 days from the date your order is delivered, provided that the item meets the return conditions described below.

The return request must be submitted within the applicable 14-day period.

This 14-day return policy is a voluntary return policy for regions where no longer statutory return period applies. Where applicable law provides consumers with additional or more favorable rights, those statutory rights will continue to apply.

2. Return Conditions

To be eligible for a standard return, the item must:

Be unused and unworn.
Be in its original condition.
Not have been resized, engraved, altered, repaired, or modified.
Not show signs of damage, wear, scratches, or other use.
Be returned with its original packaging and documentation, where applicable.

We reserve the right to refuse a standard return if the item has been worn, damaged, altered, or used beyond what is reasonably necessary to inspect the product, except where applicable law provides otherwise.

3. How to Request a Return

To request a return, please contact us at:

Email: mxtan1919@gmail.com

Please provide:

Your order number.
Your name.
The item you wish to return.
The reason for the return.
Photographs of the item, if requested.

Please contact us before sending any product back. We will provide return instructions and the appropriate return address after reviewing your request.

Please do not send a return to our business address unless we have specifically instructed you to do so.

4. European Union Customers

If you are a consumer located in the European Union, you may have a statutory right to withdraw from an online purchase within 14 days, subject to applicable law and statutory exceptions.

Our 14-day return period is intended to align with this statutory period where applicable.

The statutory right of withdrawal may not apply to certain products, including certain goods that are clearly personalized or made according to the customer's specifications.

Nothing in this policy limits any mandatory consumer rights provided by applicable EU or local law.

Condition of Returned Goods

You may handle and inspect the jewelry only to the extent reasonably necessary to determine its nature, characteristics, and functioning.

If the product has been handled beyond what is reasonably necessary for inspection and its value has consequently decreased, you may be responsible for the resulting diminished value to the extent permitted by applicable law.

EU Refunds

Where you validly exercise a statutory right of withdrawal, refunds will be processed in accordance with applicable law.

Unless otherwise required by law, the refund will generally include the standard delivery cost paid for the original shipment, but additional costs resulting from your choice of a more expensive delivery method may not be refundable.

Where permitted by applicable law, we may withhold the refund until we receive the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.

5. Customized and Personalized Jewelry

Customized, personalized, engraved, or made-to-order jewelry may not be eligible for a standard return or cancellation once production has begun, except where applicable law provides otherwise.

This may include:

Engraved jewelry.
Jewelry made to a customer's specific requirements.
Custom ring sizes or dimensions where the item is specially produced.
Custom gemstone selections.
Other products specifically personalized or made according to customer specifications.

For customers in jurisdictions where customized or personalized products are excluded from statutory withdrawal rights, such products may be considered final sale once production has begun.

This does not affect statutory rights relating to defective, damaged, or non-conforming products.

6. Defective, Damaged, or Incorrect Items

If your order arrives:

Damaged;
Defective;
Incorrect;
Missing components; or
Materially different from the product description,

please contact us as soon as reasonably possible.

Please provide your order number and clear photographs or videos showing the issue and the packaging, where applicable.

After reviewing the issue, we may provide an appropriate remedy, which may include:

Repair;
Replacement;
Partial refund;
Full refund; or
Another remedy required by applicable law.

For defective, damaged, or incorrect products where the issue is our responsibility, Starmo Jewelry will generally cover reasonable return shipping costs, subject to applicable law.

7. Damage Caused After Delivery

We are not responsible for damage resulting from:

Accidental damage.
Improper use or storage.
Normal wear and tear.
Improper cleaning or maintenance.
Unauthorized repairs or modifications.
Resizing or alterations performed by a third party.
Damage caused by chemicals, cosmetics, or other substances.
Loss of the jewelry after delivery.

This section does not limit any mandatory consumer rights that apply under applicable law.

8. Exchanges

We may offer exchanges for eligible products depending on availability.

If you would like to exchange an item, please contact us before returning it.

Customized, personalized, engraved, or made-to-order items may not be eligible for exchange unless required by applicable law.

9. Refunds

Once we receive and inspect your returned item, we will determine whether the return meets the applicable requirements.

If the return is approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account depends on your payment provider or financial institution.

We will not replace a legally required refund with store credit unless you voluntarily agree to such an arrangement and applicable law permits it.

10. Return Shipping Costs

For voluntary returns that are not caused by a defect, damage, incorrect item, or other issue for which Starmo Jewelry is responsible, the customer is generally responsible for return shipping costs, unless applicable law requires otherwise.

We recommend using a trackable and insured shipping service when returning jewelry.

Starmo Jewelry is not responsible for items lost or damaged during a customer-arranged return shipment, except where applicable law provides otherwise.

11. International Duties, Taxes, and Customs

Customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country, unless otherwise stated at checkout or required by applicable law.

These charges may not be refundable by Starmo Jewelry unless required by applicable law.

If an international order is refused or abandoned by the customer because of customs duties, taxes, or other import requirements, any refund will be handled in accordance with applicable law and may be reduced by non-refundable shipping, customs, or other costs incurred by Starmo Jewelry where legally permitted.

12. Sale and Promotional Items

Unless otherwise stated on the product page, sale and promotional items are subject to the same 14-day return policy.

Any product specifically identified as Final Sale is not eligible for a standard voluntary return unless required by applicable law or the product is defective, damaged, incorrect, or otherwise non-conforming.

13. No Waiver of Statutory Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or waive any mandatory consumer rights available to you under applicable law.

If the laws of your country or region provide you with rights that are more favorable than those described in this policy, those statutory rights will apply.